Shipping & Returns
Shipping Policy
At Tyler's Rocks & Jewelry, we take great care in packaging and shipping your orders. We offer free shipping on all orders over $50 within the United States. For orders under $50, a flat rate of $5 will be charged. We use USPS Priority Mail for all our domestic shipments and DHL Express for international shipments. Please allow 1-2 business days for order processing. Once shipped, you will receive a confirmation email with a tracking number. If you have any questions or concerns about your shipment, please don't hesitate to contact us.
Return & Exchange Policy
We understand that sometimes a product may not meet your expectations or needs. If you are not satisfied with your purchase, we offer a 30-day return policy. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please contact us with your order number and reason for return. We will provide you with a return shipping label and instructions. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment.